Overview
This one day course has been developed in order to help attendees improve their abilities in communicating difficult messages. It will help them to identify the best method of relaying information taking into account the message and the individuals involved and enable them to improve their communication skills through practical application.
There is also a focus on helping attendees to handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure participants have the confidence, knowledge and skills to effectively communicate to their teams.
Description
Everyone is required to communicate a difficult message at some point in their career. How this message is received is dependent on several factors and the outcome of a poorly delivered message can be catastrophic for a business.
This course will ensure attendees are equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.
Topics covered:
- Methods of Communication and How Best to Use Them – This interactive session looks at the different messages that the participants might be required to deliver. The participants are then encouraged to consider the best method of communicating that message.
- Preparing to Communicate:
– What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.
– Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.
– Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.
– Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.
- Facilitation Skills – Playing the role of facilitator as opposed to simply ‘presenting’ information to your team. The effectiveness of this approach.
- Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.
- Communication Practice & Review – Practicing communicating a difficult message with peer review.
Who should attend
Anyone who may have to pass on difficult messages to colleagues