This one day course has been developed in order to help attendees improve their abilities in communicating difficult messages. It will help them to identify the best method of relaying information taking into account the message and the individuals involved and enable them to improve their communication skills through practical application.
There is also a focus on helping attendees to handle the communication of difficult messages to sometimes-difficult individuals. The key aim is to ensure participants have the confidence, knowledge and skills to effectively communicate to their teams.
Everyone is required to communicate a difficult message at some point in their career. How this message is received is dependent on several factors, and the outcome of a poorly delivered message can be catastrophic for a business.
This course will ensure attendees are equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.
Topics covered:
– What People Want – The five elements that the receiver of a difficult message needs to be satisfied and how to meet them.
– Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.
– Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.
– Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.
Anyone who may have to pass on difficult messages to colleagues