There are a few benefits to your customers of moving to a more formal Quality Management system:
Before we go on, think of this question … are these qualities you look for in your own suppliers? Of course, you do! Who wouldn’t want a supplier that tries to provide the right thing first time, every time?
So, the obvious follow-up question is, do you think your customers look for the same things in their suppliers? Of course, they do! Your challenge is to make sure you tick the boxes your customers are looking for.
The benefits of formal Quality Management don’t just stop with your customers … there are benefits for your organisation too:
So now we’ve discussed what Quality is, and why you might want to manage it, let’s move on to how you can do it.