If we are to formally manage quality, we need to follow some basic principles:
The above is called the Reichart Cycle, or Plan-Do-Check-Act. We’ll discuss it more later, but it’s an important concept to learn. One of the key principles in Quality Management is continually improving as time goes on, and for that we need a written record of what we did and why.
There are two ways we can do this:
Let’s look at both in more detail.