A Quality Plan is a document that relates to one or more of the following:
Quality Plans usually include processes, risk analyses of the operational areas, identify KPI’s to achieve, and explain how the organisations will strive to meet their customers’ needs.
A Quality Plan does not need to be approved by anyone (also known as non-certifiable) as it doesn’t have to meet any standard of detail beyond your own. Similarly, there are no compulsory external costs for production or maintenance as all the work can be done in-house. Of course, you can pay someone to write one for you, but you certainly don’t have to. In fact, the Case Study we’ll work through later will help you write one yourself for a hypothetical coffee shop. The skills you can learn doing it, and the structure we use, can easily be replicated for your Quality Plan for use in your own organisation.