‘How to Satisfy Your Customers: First Time, Every Time’


February 25


01:00 pm - 04:00 pm

Click to Register: https://www.eventbrite.co.uk/e/how-to-satisfy-your-customers-first-time-every-time-tickets-89958074021

Business and IP Centre Nottingham

Website: https://www.eventbrite.co.uk/o/business-and-ip-centre-nottingham-17304213482

Nottingham Central Library

Angel Row, Nottingham, NG1 6HP

Nottingham, England, GB, NG1 6HP

Find out what ‘quality’ actually means (in plain English) and how it can benefit your organisation. 

The Workshop will cover:

  • What Quality actually means, and the benefits for your organisation

  • What Quality Plans and ISO 9001 are, and why you might choose to certify against the standard 

  • The Three Fundamental Concepts at the heart of Quality and ISO 9001

  • Collaborative exercises on the Three Concepts for each participant to start understanding Quality in terms of their organisation

  • Take-away Quality Plans, started in the Workshop, for each attendee to start applying Quality to their organisation and begin the path to satisfying more customers