Project Management Fundamentals

Every single day, organisations interact with their customers at many different levels. The ability of staff members to fully comprehend the different elements that make up the ‘customer service’ experience is vital if those interactions are to have a consistently positive outcome.

This Customer Service Excellence training course is designed for:

• Anyone who engages with customers, be they internal or external
• Particularly effective for attendees who want to eliminate customer complaints and exceed customers’ expectations
• Attendees that want to understand the customer journey within their organisation and identify tangible actions that work

Objectives:

At the end of this project management training course, participants will be able to:

• Describe the importance of effective project management
• Explain the role of a project manager
• Explain how to initiate, deploy and close a project
• Describe how to use a toolkit of project management tools and techniques

Delivered by an experienced trainer, with senior management and leadership experience, this training course is recognised as counting towards Continuous Professional Development (CPD) targets of many professional bodies (8 hours).