Has the organisation gathered and reviewed all internal and external issues relevant to the organisation's purpose and direction?
Has the organisation reviewed these issues within the last 12 months to ensure they are still relevant?
Have you identified the needs and expectations of your stakeholders?
Has the organisation reviewed these needs and expectations within the last 12 months to ensure they are still relevant?
Do you have a defined scope for your Quality Management System?
Do you have documented processes and procedures defining how your Operation works in practice?
Is the Management Team committed to the implementation and improvement of a Quality Management System?
Does the Management Team maintain a demonstrable focus on Customer Satisfaction?
Do you have a Quality Policy?
A Quality Policy explains how you intend to manage the experience a customer has with your organisation, and should be communicated and understood throughout the business.
This allows employees and customers to help improve the quality of the products or services produced.
Are the Roles, Responsibilities and Authorities clearly defined and communicated with respect to the Quality Management System?
A Quality Policy explains how you intend to manage the experience a customer has with your organisation, and should be communicated and understood throughout the business.
This allows employees and customers to help improve the quality of the products or services produced.
Does the organisation maintain a Risk Register of all Quality related risks and opportunities?
Do you have documented Quality Objectives you are aiming to achieve?
